Klinkara Studio LLP

Our policies

Shipping & delivery

Every saree is packed in the studio in Moosapet, Hyderabad, usually within 1–2 working days of your order. Within India we ship by DTDC; international orders go by Blue Dart. You receive the tracking number on WhatsApp and on your order page the moment the parcel leaves us.

India: ₹99 per order, free above ₹5,000. Delivery typically 3–7 working days (metro cities faster; remote PIN codes may take longer).
International: ₹1,499 per order by Blue Dart, typically 7–14 working days. Customs duties or import taxes in the destination country, if any, are payable by the customer.
Payment is made online at checkout (UPI, cards, net banking) or by UPI/bank transfer for orders placed on WhatsApp. We do not offer cash on delivery.
Please check the parcel for visible damage before signing for it, and WhatsApp us a photo immediately if anything looks wrong.

Returns, exchanges & refunds

Each saree is a single, handpicked piece, so we ask you to choose with care — and we are always happy to show it on a video call before you buy.

Exchange within 7 days of delivery, with the hang-tag intact, unworn and unwashed, together with the bill. Message us on WhatsApp with your order number to start an exchange.
Sarees that have been fall-stitched, pre-pleated, altered, worn or washed cannot be exchanged or returned. Blouse pieces that have been cut or stitched cannot be returned.
If a saree reaches you damaged or different from what was ordered, tell us within 48 hours of delivery with photos; we will replace it or refund you in full, including shipping.
Refunds, where applicable, go back to the original payment method within 5–7 working days of our receiving the saree.
Return shipping for an exchange of choice is borne by the customer; for a damaged or wrong item it is borne by us.

Cancellation

You can cancel an order any time before it is shipped — WhatsApp us with the order number and the amount is refunded in full to the original payment method within 5–7 working days. Once a parcel has left the studio, the exchange policy above applies.

Pricing & payment

All prices are in Indian Rupees and inclusive of GST; a GST tax invoice is sent to you on WhatsApp with every order. Online payments are processed securely by Razorpay (UPI, cards, net banking, wallets); we never see or store your card details. Prices on the website are the same as in the studio.

Privacy policy

We collect only what is needed to deliver your order: your name, phone number, email and delivery address. This information is used to pack and courier your saree, to send you the bill and tracking updates, and for exchange or warranty requests. We do not sell or share your data with anyone except our courier partner (for delivery) and our payment processor (for payment). Payment details are handled entirely by Razorpay. You can ask us to delete your details at any time by writing to klinkarastudio@gmail.com.

The website uses no advertising trackers. It stores your shopping bag and language choice in your own browser only.

Terms & conditions

This website is operated by Klinkara Studio LLP, SY No. 1011/10 Part, First Floor, Green Hills Road, Moosapet, beside Mystic Hills, Hyderabad, Telangana 500018. GSTIN 36ABFFK1767N1ZT.
An order is confirmed when payment is received. Every piece is one of a kind; if a saree sells in the studio moments before your payment is confirmed, we will refund you in full immediately and offer a similar piece.
Colours are photographed in natural light and shown as accurately as screens allow; slight variation is natural in handloom and silk.
All disputes are subject to the jurisdiction of the courts at Hyderabad, Telangana.

Questions? WhatsApp +91 91337 37377 · klinkarastudio@gmail.com · see contact us.